Legal
By completing a ticket purchase you confirm that you have read and agree to these terms.
Single and VIP tickets admit one person. A Double ticket is issued as 2 passes and a Group of Six as 6 passes; each pass has its own QR code and gate code, admits one person and can be scanned only once. Tickets are valid for the event date stated on them only. Passes may be given to the guests they were bought for, but tickets and passes may not be resold. Onasis Kontor Ministries reserves the right to refuse entry to any ticket or pass it believes has been resold.
All ticket sales are final and non-refundable. In the event that The River is cancelled by the organiser and not rescheduled, all ticket holders will be contacted and a full refund will be processed to the original payment method within 14 business days.
If the event is postponed to a new date, existing tickets remain valid for the new date. Holders who cannot attend the rescheduled date may request a refund within 7 days of the postponement announcement.
Each QR code and gate code can be scanned or used once only. Once scanned at the gate the ticket is consumed and cannot be re-used. The organiser accepts no liability for lost, stolen, or shared codes used by a third party.
If you lose your ticket code, contact +233 544 839 633 before the event with proof of purchase (name, payment reference, or email address). We will verify your purchase and confirm your gate code.
The organiser reserves the right to refuse entry to, or remove from the event, any person whose behaviour is considered disruptive, dangerous, or contrary to the values of the event. No refund will be given in such circumstances.
The organiser reserves the right to alter the programme, lineup, running order, or timing without prior notice. Such changes do not entitle ticket holders to a refund.
Children under 5 years of age enter free when accompanied by a ticket-holding adult. The accompanying adult is responsible for the child at all times.
Onasis Kontor Ministries accepts no liability for loss, injury, or damage suffered at the event except where caused by our direct negligence. Attendees enter the venue at their own risk.
For all ticketing queries: +233 544 839 633 · [email protected]